The Green One – Green Vegan friendly Kimchi
We use temperature controlled packaging and a next day delivery service, however we are not able to guarantee next day delivery. Our packaging will keep the product safe for up to 48 hours, so please track your order and ensure you or somebody else is home to accept delivery on the day.
Order fulfillment speed and day of delivery are subject to stock levels and day order was placed. Orders placed on Thursday, Friday, Saturday or Sunday will be sent out either Monday, Tuesday or Wednesday at the latest.
Orders placed on Monday will most likely go out Tuesday or Wednesday, but may in some cases go out on the same day for delivery following day.
Orders placed on Tuesday will most likely go out on Wednesday, but may in some cases go out on the same day for delivery following day.
We do not ship on Thursday as we have seen an increase in volume, as has out courier and they can no longer guarantee next day delivery, so to avoid the package not arriving on Friday and then sitting in a warehouse all weekend and spoiling our product, we will then send out the following Monday.
As our designated courier company and their partner are experiencing higher volumes, we are seeing a slight increase in breakages. If you receive a package with a broken jar inside, we will offer a full refund for the affected product or will gladly send a replacement.
Please contact us through the website to inform us of the incident and we will reply as soon as possible.
As it is a food product, we are unable to off a refund if the product has been opened or if you change your mind.
Cancellation / Return / Exchange Policy
As stated above if you receive a broken or damaged product, we will gladly offer a refund or exchange.
This does not apply to a change of mind or if you dislike the product.
As we are dealing with a temperature sensitive food product, we are unable to accept returns.